Privacy policy

1. Information we collect

We may collect the following types of information:

• Personal identification details (name, ID number, date of birth)

• Contact information (email address, phone number, residential address)

• Financial information (income details, banking information, credit history)

• Technical data (IP address, browser type, device information)

• Usage data (pages visited, time spent on site)

2. How we use your information

We use your information to:

• Process loan, banking, or insurance applications

• Verify your identity and assess eligibility

• Communicate important updates and service notifications

• Improve our products, services, and website experience

• Comply with legal and regulatory requirements

3. Sharing of information

We may share your information with:

• Regulatory authorities when required by law

• Credit bureaus and financial institutions for assessment purposes

• Service providers who support our operations

• Insurance underwriters (where applicable)

We do not sell your personal information.

4. Data security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. Our systems use secure encryption and controlled access protocols.

5. Data retention

Your personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.

6. Your rights

You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Withdraw consent where applicable

• Request deletion of your data (subject to legal obligations)

Requests can be made by contacting our support team.

7. Cookies & tracking

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve functionality. You may adjust your browser settings to refuse cookies.

8. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact us

If you have any questions about this Privacy Policy, please contact:

Email: contact@fincare.com
Phone: +27 10 593 8421